This error normally means that either ShipStore or another shipping system has the wrong passphrase set up for your Endicia account. If you get this error, make sure you stop all Endicia/USPS shipping before proceeding, as you can lock your account again if users keep trying with the wrong credentials entered.

To correct this, you will need to first contact Endicia ( at the number or email provided above ) and let them know you have been locked out of Account #__________.

If Endicia gives you a temporary pass phrase, will need to send that to us exactly as you see it so that we can set the permanent pass phrase.

Once you have the permanent pass phrase, log into the SS admin screen, and update the pass phrase on this account under the Carriers section.