This error means the UPS account number being used is no longer active or is not enabled for you to bill on for some reason. You will need to contact the carrier/account holder to have them check into why you cannot use this account.

If you bill a third party or the consignee

This error most often means the UPS account you are billing (a third-party account, or a bill-consignee-by-account account) is not set up with UPS to be billed that way. UPS rejects the request, so the shipment does not go through even if the bottom of the screen says the data was sent successfully. Treat the shipment as not completed and check Shipment History to confirm no label was produced.

UPS may also return this as error code 120412 ("The shipper cannot use the provided UPS account number as the payment method"). If the same shipment goes through on Prepaid terms, that confirms the problem is the billed third-party or consignee account, not your prepaid account.

What to do

  1. Confirm the third-party or consignee UPS account number on the shipment is correct.
  2. Have the owner of that UPS account contact UPS and confirm the account is active, in good standing, and enabled for the billing type you are using (third party, or bill consignee by account).
  3. Once UPS confirms it, re-rate and reprocess the shipment.

Other forms of this error: the same rejection can appear as "shipper's Shipper Number cannot be used for the shipment" on your own account, and it can come and go (an account that shipped fine earlier can start returning it with no change on your side). UPS can also place an account on hold, for example for a past-due balance, which makes both loaded and manual shipments fail until the account owner clears the hold with UPS; switching to a second UPS account can return the same error while a hold is in effect. In every form, the account owner should verify the account status with UPS. If re-adding the UPS account returns "Invalid Redirect URL" (code 10400), see the UPS Invalid Authentication Information article.