Please be advised that we will be implementing a system update on 8/19/2023 @ 9pm ET. These updates consist primarily of carrier patches for tracking and hazmat support, as well as support for the new Merchant app.

 

What will be updated?

Effective on the date above, we will update your SHIPSTORE cloud environment with the changes mentioned. Once the changes are applied, users will be able to upgrade to the new Merchant app (detailed here). Upgrading the Merchant app is not necessary immediately after the updates are applied, but will be when your SS portal is migrated to version 5.

 

Full list of Updates:

  • General updates:
    • Patch for FedEx accessorial logic for multibox shipments
    • Added support for new Merchant app
    • Added Hazmat Remarks field
    • Add support for LTL commodity dimensions
    • Added support for packing user fields
    • Added support for AfterShip web hook
    • Updated ShipStore tracking link to allow tracking numbers to be supplied instead of an ID. Format:
      • {ShipStore URL}/Track?trackingNumber={tracking number}
  • Merchant app - new version
    • Improved connection handling - the new version has been reworked to optimize connections to the ShipStore server, ensuring more reliable performance out of the app even in the case of poor network performance. The connections should also remain active if the computer is locked, preventing the need to re-login to the app.
    • Station Setup functions - The app will now detect if your station has been set up in ShipStore, and if not, will be prompted to set up the station in the app before you are logged in.
    • Updated UI - The UI itself has been updated to a newer framework, allowing for more functionality in the app in the near future 
    • Updated installer - The installer for the Merchant app has also been updated to a MSI format. This will allow IT admins to install the app for all users on a PC, and even automate the installation.
    • Updated Task Tray functions - We've updated the task tray icon for the app to now support right-clicking to perform a desired task (i.e. closing the app or updating settings)
    • Support for dev/test sites
  • Carrier updates:
    • USPS
      • Added support for Hazmat Type and Return Receipt fields
    • FedEx
      • Updated logic to pull FedEx tracking number for SmartPost/Ground Economy (was USPS tracking number)
      • Updated support for SmartPost/Ground Economy multibox shipments
    • EasyPost
      • Added support for FedEx services through EP
      • Improved error handling
    • OnTrac
      • Added support for East services
      • Added support for tracking shipments using West services
    • Stamps.com
      • Added support for Return Receipts
      • Patch for pulling surcharge rates
      • Patch for pulling transit times
    • The Logistics Store
      • Added tracking support (USPS and LTL)
      • Improved error handling
      • Added support for Billed Weight and Zone fields
      • Added support for test API
    • UPS
      • Patch for LTL terms logic
      • Added support for Hazmat Remarks
      • Updated LTL tracking link
      • Patch for LTL tracking through API
      • Added support for SurePost transit times

What will the update affect?

The updates above will affect the following cloud systems:

  • ShipStore Public Cloud portal
  • ShipStore Private Cloud portal

What do I need to do?

The web portal update may require the users to refresh (F5 or Ctrl+Shift+R) their Ship screen to pull in the changes if they are not seeing them when they log in after the update.

When you are ready to upgrade to the new Merchant app, follow the instructions at this link.

 

What if I have problems?

Please reach out to us via email (support@shipstoresoftware.com) or phone (816-781-5100).