As mentioned in our 2023 announcement, we have migrated to a new ticketing platform called Teamwork Desk. With this transition, you will likely get a similar email to below when you submit your first ticket to the new system:
The link in this email is safe to click, as this is auto generated from the new system. If you follow the link in the email, you will be directed to a web page where you can view your tickets in one place, as well as access our new help center. You do not need to click the link if you don't want this level of access, and would rather continue to only use email.