Summary: If your batch import file has more than one worksheet tab, the import can stay loading after Shipstore asks which tab to use. Cancel the upload, delete the extra tab so only your order data is left, and import the file again.

Problem

You import a batch file and Shipstore asks which tab of the file to use. After you choose, the import keeps loading and no orders appear.

Cause

The import file has more than one worksheet tab.

Fix

  1. Cancel the file upload.
  2. Open your import file and delete every worksheet tab except the one with your order data. Save the file.
  3. Import the file again.

What you should see

The import finishes and your orders load into the batch.

Related articles

  • How To: Process a Batch