Summary: The batch error "No order data returned" means your host or integration sent back no order for that record. Confirm the order number is correct, the order is marked ready to ship in the host system, and the Merchant app is logged in, then reprocess.
Problem
Processing a batch fails with:
Error loading from integration: System.Exception: No order data returned. Please ensure you have the correct order number and that the order is marked ready to ship in the host system.
Cause
The integration returned no data for the order. This happens when the order is not marked ready to ship in the host system, when the order number does not match a ready order in the host, or when the Merchant app is not logged in to reach the integration.
Fix
- Confirm the order number in Shipstore matches the order in your host system.
- In the host system, confirm the order is marked ready to ship.
- Confirm the Merchant app is logged in on the shipping station.
- Reprocess the batch once the order is ready and reachable.
A closely related message is "No Order Found". If one station or location loads the order and another does not, email support@shipstore.com with the order number and the names of the two stations so support can compare them.
What you should see
The order loads from the integration and the batch processes without the "No order data returned" error. Shipped data posts back to your host system.
Related articles
- Batch fails when the Merchant app is not linked
- No station appears or NOT LINKED when you load an order