Summary: If a batch was processed or voided under the wrong profile, the records get stuck and labels will not generate under the right profile. Remove the stuck records and reprocess the orders under the correct profile.
Problem
A set of orders was batched under the wrong profile and voided. After that, labels would not generate when the batch was reprocessed under the correct profile, and the batch could not be deleted.
Cause
Processing and then voiding the records under the wrong profile keeps them tied to that run, so they cannot be made cleanly under the correct profile until the stuck records are removed.
Fix
- Confirm which profile the orders should ship under.
- Remove the stuck records from the wrong run.
- Reprocess the orders under the correct profile and make the labels.
- Going forward, check the profile before you process or void a batch so records are not tied to the wrong run.
If you cannot remove the stuck records yourself, email support@shipstore.com and include your company name and the batch details so support can clear them.
What you should see
Labels generate for the orders under the correct profile, and the orders no longer show as tied to the wrong run.
Related articles
- Batch stays In Process and never rates or ships