Summary: A new Address Book entry will not save, and a bulk import will not load, when the Address Book Code is missing. Enter an Address Book Code (top-left of the address window) for every entry; that code is what you type on the Ship page to pull the address. For bulk loads, use the correct import template with the Code column filled.
Problem
Adding a new Address Book entry returns an error and will not save, or a bulk address upload fails and loads nothing.
Cause
The Address Book Code is required. On a manual entry, leaving it blank stops the save. On a bulk import, a file that is not in the correct template (or is missing the Code column) fails to load. The code is the key you type on the Ship page to auto-fill the stored address.
Fix
- For a manual entry, open the Address Book and start a new entry, then fill the standard fields such as address, phone, and email.
- Enter an Address Book Code in the field at the top-left of the address window (for example, a short store or location code). This is required for the entry to save.
- Save the entry. On the Ship page, type that code into the Address Book Code field and press Enter to pull the stored address.
- For a bulk load, use the correct Address Book import template, not a random file.
- Fill every field for each row, including the Code column, then import the file.
What you should see
A manual entry saves once the code is filled, typing the code on the Ship page loads the address, and a bulk import in the correct template loads all rows.
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