Summary

In a multi-location setup, carrier accounts live on the parent (master) account and are then applied to each location (child) profile. A location ships on whatever account is applied to its profile, so a new location has none until you add one, and a location can ship on the wrong account if another location's account is applied to it.

Before you start

  • The carrier account number(s) for the location.
  • For a new UPS account: a UPS invoice from about the last 30 days (it carries the invoice control number used to register).
  • Access to the account's two-factor (2FA) verification, or the person whose email is on the account so they can forward the code.

Steps

  1. Go to Administration > Carriers on the parent (master) account.
  2. Add the carrier account. For a new UPS account, enter the invoice control number from the recent invoice when asked.
  3. Complete the carrier's two-factor (2FA) verification. If the 2FA email goes to someone else, have them forward the code; if it cannot be reached, update it on the carrier's website first.
  4. Apply the account to the correct location profile, and remove any other location's account that should not be on that profile.
  5. Turn on the carrier services that location needs.
  6. Run a test shipment on the location profile.

What you should see

The test shipment prints a label billed to the intended account, and the location profile lists only the accounts that belong to it.

If something goes wrong

You cannot complete the change yourself: adding or swapping carrier accounts across locations can be done for you. Email support@shipstore.com and include your company name, the location profile, the carrier, and the account number to apply.

Related articles

See also: "UPS Account Set Up" and "Carrier Administration."