A shipment to Mexico is blocked because the goods description is missing. Enter it in the package-level Return Description field under Advanced Options, not on the Commercial Invoice screen.

Problem

Processing an international shipment to Mexico is blocked. Entering a description on the Commercial Invoice screen does not clear it. The message reads:

cannot send to Mexico without merchandise description

On a UPS shipment the same block can read:

A package in a Mexico shipment must have a Merchandise Description

Cause

Mexico requires a description of the goods. Shipstore reads that description from the package-level Return Description field (under Advanced Options), not from the Commercial Invoice screen. If that field is empty, the shipment is blocked.

Fix

  1. Open the shipment and click the blue cog wheel (Advanced Options) next to the package.
  2. In the menu that opens, find the Return Description field.
  3. Enter a merchandise description for the goods.
  4. Process the shipment again.

What you should see

The shipment processes without the "cannot send to Mexico without merchandise description" message once the Return Description is filled in.

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