A FedEx parcel shipment billed to a third party fails with a FedEx account error when the account number entered is a FedEx Freight account. FedEx Freight (LTL) and FedEx Parcel (Ground and Express) use separate account numbers. Enter the correct parcel account, or bill the shipment Prepaid.

Problem

You process a FedEx Ground or Home Delivery shipment and bill it to a third-party FedEx account. It fails with a FedEx account-number error. The account you entered is a FedEx Freight account.

Cause

FedEx gives out separate account numbers for FedEx Freight (LTL) and FedEx Parcel (Ground and Express). A Freight account number is not valid on a parcel shipment, so FedEx rejects it. The error comes from FedEx, not from Shipstore.

How to check: confirm whether the account number you entered is a Freight (LTL) account or a Parcel (Ground/Express) account. A Freight account on a Ground shipment is the cause.

Fix

  1. Check which FedEx service the shipment uses: Parcel (Ground, Home Delivery, Express) or Freight (LTL).
  2. In the third-party or bill-to account field, enter the FedEx Parcel account number, not the Freight account.
  3. If you do not have the parcel account, bill the shipment Prepaid to your own FedEx account, or ask the account holder for the correct parcel account.
  4. Process the shipment again.

What you should see

  • The parcel shipment processes without the FedEx account error.
  • The charge bills to the parcel account you meant to use.
  • A FedEx Ground or Home Delivery label prints.

Related articles

  • FedEx account number or third-party validation errors
  • FedEx "Bill Consignee By Account" fails with your own account