FedEx parcel to a home address: use FedEx Home Delivery
Summary: FedEx Ground is for business addresses. When the ship-to is a home (residential) address, the service should be FedEx Home Delivery. Switch the service and reprocess the shipment.
Problem
A FedEx parcel to a home address errors and will not complete on FedEx Ground. The ship-to is flagged as residential.
Cause
FedEx Ground is the service for business (commercial) addresses. Home deliveries go on FedEx Home Delivery. When the ship-to is flagged residential but the service is FedEx Ground, FedEx rejects the shipment. Choosing FedEx Home Delivery matches the residential address.
How to check: Shipstore flags the address as residential during processing or address validation. If it is flagged residential and the service is FedEx Ground, that is the cause.
Fix
- Check whether the ship-to address is residential (Shipstore flags this during processing).
- Change the FedEx service to FedEx Home Delivery for that shipment.
- Reprocess the shipment. It should complete on FedEx Home Delivery.
- So you do not have to change it every time, consider a business rule that sets FedEx Home Delivery when the address is residential. If you want help building that rule, email support@shipstore.com.
What you should see
The residential shipment processes on FedEx Home Delivery, and the label shows FedEx Home Delivery for the home address.
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