A profile error when you ship Generic LTL for TForce is usually a missing generic-carrier setting on the profile.

Problem

Shipping Generic LTL for TForce throws a profile error, even with the correct service code selected:

ARE_GENERIC.LTL.TForce Freight

It often starts after a BOL update and can first look like a host or integration error.

Cause

The profile's generic carrier for the LTL service is not set to TForce Freight. It was removed or changed after a BOL update. The generic LTL service then errors even though the service code is selected.

Fix

  1. Open the profile's carrier configuration.
  2. Set the generic carrier for the LTL service to TForce Freight.
  3. Apply the change to all affected profiles.
  4. Reprocess the shipment and confirm it rates and ships with no profile error.
  5. If it still fails, email support@shipstore.com with the shipment number and profile so support can review the logs.

What you should see

The Generic LTL (TForce) shipment processes on the profile with no profile error.