An LTL shipment with more than 999 loose pieces (cartons) is rejected at processing. The carrier caps a standard LTL shipment at 999 loose pieces. Process the shipment at 999 and correct the real count on the BOL (the Bill of Lading, the freight shipping paperwork), use another carrier, or arrange a truckload for a load that large.

Problem

You process a large LTL shipment (for example 7 pallets with 1,050 loose cartons) and it fails. Shipstore caps the loose-piece field at 999, and the carrier reports the same 999 loose-piece maximum.

Cause

The loose-piece count is over the 999 maximum the carrier accepts for a standard LTL shipment. More than 999 loose pieces usually means the load is big enough that the carrier expects a full truckload instead of LTL. This was seen with XPO; other LTL carriers may set a similar limit.

Fix

  1. Check the loose-piece or carton count that caused the error (more than 999).
  2. If the carrier agrees, process the shipment at 999 pieces so it rates and generates, then correct the real carton count on the BOL before you hand it to the driver.
  3. Or rate the shipment with a different LTL carrier to see if it accepts the full count.
  4. For a truly oversized load, contact the carrier about a truckload shipment, or tender the shipment by hand.

What you should see

The shipment processes and generates a BOL at 999 pieces, the BOL shows the corrected carton count before you tender it, and the carrier accepts the shipment (or you move it to another carrier or a truckload).

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