Summary: An LTL shipment (seen with FedEx Freight Priority) fails to process with an Unparseable date error when its delivery window cannot be read. Remove the delivery window, or narrow it to three hours or less, then process again.

Problem

Rating the LTL shipment works, but processing fails with this error:

SEFS :Unparseable date: "09:00:00Z"

You may also notice no PRO number at rating. Within Shipstore, Estes Express Lines is currently the only LTL service that returns a PRO number at processing time, so a missing PRO number before processing is normal for other carriers.

Cause

The delivery window on the LTL shipment is too wide, or in a form Shipstore cannot read, so the time part (for example "09:00:00Z") fails to process. We are working on a permanent fix. Until it is released, remove or narrow the window.

Fix

  1. Open the shipment and remove the delivery window, then process. This is the most reliable workaround.
  2. If a delivery window is required, narrow it to a gap of three hours or less, then process.
  3. If processing still fails, check Shipping History. A failed attempt can leave the shipment cancelled or voided, so re-create it without the delivery window.
  4. If it keeps failing, email support@shipstore.com with the shipment details and the exact error text.

What you should see

The shipment processes without the error after you remove or narrow the delivery window, and it appears in Shipping History.