Summary: An R&L (R+L Carriers) LTL shipment fails when the dimensions are not entered as length x width x height joined by x, or when the ship-to has a ZIP+4 that R&L cannot match. Enter the dimensions like 48x40x48 and use the 5-digit ZIP.

Problem

An R&L LTL freight shipment will not process. Two inputs cause it: dimensions entered in a labeled form like 48L 40W 48H, and a ship-to ZIP entered as a 9-digit ZIP+4 that R&L cannot read.

Cause

Shipstore expects package dimensions as length x width x height joined by x (48x40x48); a labeled form like 48L 40W 48H is not read the same way. Separately, R&L checks the destination postal code and cannot match the extra four digits of a ZIP+4, so the shipment fails until the code is the 5-digit ZIP.

Fix

  1. Enter the package dimensions as length x width x height joined by x, for example 48x40x48, not a labeled form like 48L 40W 48H.
  2. Set the ship-to postal code to the 5-digit ZIP and remove the +4 (for example use 12345, not 12345-6789).
  3. Reprocess the shipment.

What you should see

The shipment processes after the dimensions are 48x40x48 and the ship-to uses the 5-digit ZIP, and an R&L rate or label returns with no dimension or postal-code error.

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