A UPS Mail Innovations (UPSMI) label that prints the word SAMPLE in the barcode is a test label, not a real one.

Problem

A processed UPS Mail Innovations shipment prints a label with SAMPLE in the barcode instead of a scannable barcode.

Cause

Test Mode is turned on for the UPSMI profile. In Test Mode the carrier returns a sample label with SAMPLE marked into the barcode, which cannot be scanned or shipped.

Fix

  1. Open the profile's carrier and account settings for UPS Mail Innovations.
  2. Turn off Test Mode on the profile.
  3. Void the sample shipment that produced the SAMPLE label.
  4. Reprocess the shipment and check that the barcode prints normally.

What you should see

A newly processed UPSMI shipment prints a scannable barcode with no SAMPLE text.