Problem

USPS shipments that go through Endicia start failing right after you change your Endicia login, and you are not sure where to update the password in Shipstore.

Cause

Shipstore saves your Endicia password and sends it with each USPS shipment, so the saved password has to match the current one on the Endicia website. When the password is changed on the Endicia site but not in Shipstore, the two no longer match and USPS shipments through Endicia fail with a password error.

Fix

  1. Change or confirm your password on the Endicia website first.
  2. In Shipstore, go to Administration > Carriers > Endicia.
  3. Enter the new Endicia password so it matches the Endicia website.
  4. Click Save.
  5. Process a test USPS shipment.

Error "Exception getting rate for package The Certified Intermediary’s pass phrase is incorrect": Endicia did not accept the pass phrase (password) that Shipstore sent, even if you did not change it. Re-enter your Endicia credentials in Administration > Carriers > Endicia, click Save, and rate the shipment again.

What you should see

The test USPS shipment through Endicia processes without a password error.

Related articles

See also: "Ask Shipstore to set up a USPS account for you" and "USPS Ground Advantage via Endicia: Missing or Invalid element: Mail Class."