Summary

The Account # field on the shipping screen is hidden on purpose when the billing term is Prepaid or Bill Consignee by Address. Prepaid bills the carrier account already set on your profile, and Bill Consignee by Address bills the address you type in the Bill To section, so neither one needs an account number on screen.

How to check which billing term you are using

  1. On the shipping screen, look at the billing term (payment terms) for the shipment.
  2. If it is Prepaid: nothing to enter. The shipment bills to the prepaid carrier account set on your profile. Shipstore pulls only the service list into the screen, not the account number, and bills the profile account when it processes the shipment.
  3. If it is Bill Consignee by Address: check that the address in the Bill To section is correct. Billing follows that address, not an account number.
  4. For any other billing term, such as third-party billing, the Account # field appears because the carrier needs the account number for that term.

What you should see

A Prepaid shipment bills to your profile's prepaid account even though the Account # field was hidden. A Bill Consignee by Address shipment bills to the Bill To address on the label.

If something goes wrong

You want the account number shown on the shipping screen anyway: this is not standard behavior, because the account lives on the profile. Adding a display-only account field to the shipping screen is a paid development change. Email support@shipstore.com and include which screen and which billing terms you want it on, so it can be quoted.

A Prepaid shipment bills to the wrong account: check the carrier account set on the profile you are shipping under. See the related article on prepaid shipments flipping to Bill Consignee.

Related articles

See also: "Prepaid shipment flips to Bill Consignee (invalid account number)", "Third-party billing reverts to prepaid: recreate the _BILLTO entry", and "Set up a profile for third-party (TPBILL) billing".