Summary: When you cancel or void an LTL freight shipment in Shipstore, for example when you reprocess and void the original, our freight team is notified automatically through the day. You do not need to send a separate email for each cancellation.

Before you start

  • This applies to LTL (freight) shipments booked through Shipstore.

Answer

You do not need to email us every time you cancel a freight shipment. Cancellations are sent to our freight team on a regular schedule during the day, so they see canceled shipments without a separate message from you.

Steps

  1. Cancel or void the original LTL shipment in Shipstore as part of your normal reprocess.
  2. Do not send a separate email for the cancellation. The freight team is notified through the day.
  3. If a specific cancellation looks like it was missed on our side, email support@shipstore.com with the shipment details so we can confirm it.

What you should see

Canceled freight shipments are picked up by the recurring cancellation notices, so no per-cancellation email is needed.