Usually when we see this happen it is caused by an error on the ship screen after the user clicks Process (F10). The error they are getting is most likely not a shipping error but an error posting data back or saving the shipment back to the integration, something along those lines. What happens is the order did in fact process but the label does not print due to the error and when the user clicks through the error all the shipment detail is still on screen which makes them think the order did not process so the user clicks Process (F10) and duplicates the record. We suggest the user’s check the Shipping History screen to see if the order processed before trying to process the order again if they do not receive a label after clicking Process (F10)

The user can get a second label by looking the order up in Shipping History and then clicking on Reprint Label under the Actions on the left. Below are some steps on how to do this process, let me know if you need it laid out in better detail.

1.  Go to Shipping History screen and find the order you want to reprint labels for.

2.  On the right side of the order click on the blue eye to view the order details.

3.  On the left side you should now see Actions and under that you will see Reprint Labels.