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  • This error is when the shipment is a UPS shipment, and you are missing a Ship To Contact value or the character limit exceeds 35 characters.
  • You can also get this error if your Ship To Company name is over 35 characters long as well.
NOTE: You do not have to have a Ship To Company field to process a UPS shipment. You will only need to populate the Ship To Contact field. 



To resolve this issue, you will need to enter a value into the Ship To Contact field or shorten your Ship To Contact field to 35 characters or shorter.

And/Or

For the Ship To Company field, you will need to make sure that your character length is 35 characters or shorter.
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If you still are having issues with processing the shipment after these changes, contact our support at
Support@shipstoresoftware.com or call in at (816) 781-5100 to talk to a ShipStore Support Technician.