Summary: Shipstore rates UPS shipments with the UPS account you registered, so you see your account's rate. UPS.com shows a different price when you are not signed in. Sign in to UPS.com with the same account to compare like for like.
Problem
You rate a UPS shipment in Shipstore and get a higher price than UPS.com shows for the same shipment when you are not signed in.
Cause
Shipstore gets rates for the UPS account registered in Shipstore, which means the pricing UPS has set for your account. Shipstore does not pull the public prices UPS.com shows to visitors who are not signed in. Those public prices can differ from your account's prices.
Fix
- Sign in to UPS.com with the same UPS account you use in Shipstore.
- Rate the same shipment (same addresses, weight, dimensions and service).
- Compare the price with the Shipstore rate. If they match, Shipstore is using your account's pricing correctly.
- For questions about your account's pricing, contact your UPS representative.
What you should see
The price on UPS.com while signed in to your account matches the rate in Shipstore.