Return labels are labels created to return items from the customer back to the warehouse. These labels can be cheaper than normal outbound labels depending on your contract with the chosen carrier. In SHIPSTORE, there are 2 ways to create return labels: manual or from history.

Manually create a return label


  1.  Start by entering your shipment information as you normally would when shipping an order. See here for instructions on the normal parcel process: Ship a Parcel

Remember: The "Ship To" address is ALWAYS the address the shipment is going to, and the "Ship From/Origin" is ALWAYS the address the item is being shipped from. So if you are trying to have boxes returned to you, your address is the Ship To and the customer's is the Ship From.

2. Under the Shipment Options tab on the Ship screen, click the check box that says "Return Label (Call Tag)."


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3. The Return Method drop down will allow you to choose several options. For a return label, you'll want to choose one of the following options:

  • Electronic Return Label - This sends a request to the carrier chosen to have them email the shipper the label
  • Print and Mail Return Label - Similar to above, this option tells the carrier to print out the return label and send it to the customer via mail
  • Print Return Label - This option cuts the carrier out of the equation and allows you to generate the return label at your computer
  • Authorized Returns Service - This is a UPS contract option only. This works similar to the Print Return Label option.

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                                                                        Return Method Options



4. After making your selection, go back to the basics tab and process your shipment.

Note:  Some carriers require that you fill out the Package Description field under the Package options

Note:  If you use the Electronic or Print and Mail options, you will not have a label print. Remember, if the order processes error-free, then the request was sent successfully.