Shipped and completed orders can be missing from the Orders screen even when you check the box to include them. Check that box first. If the orders still do not show, a display fix went out in a Shipstore update, so update to the current version or contact support.

Problem

You are on the Orders screen. You check the box to include shipped and completed orders, but they still do not appear. The box is labeled Include Shipped/Cancelled (it may also show as Include Shipped/Voided).

Cause

A display problem could hide shipped and completed orders even when that box was checked. This was corrected in a Shipstore update. After the fix, checking the box returns shipped and cancelled orders as expected.

Fix

  1. On the Orders screen, open the search parameters.
  2. Check the Include Shipped/Cancelled box (it may also show as Include Shipped/Voided).
  3. Run the search.
  4. If shipped or completed orders still do not appear, your site may be missing the display fix. Email support@shipstore.com and ask them to confirm your site has the shipped and completed orders display fix. Include an example order number that is missing.

What you should see

  • With the box checked, a known shipped order appears in the results.
  • Shipped and cancelled orders list alongside your open orders.