Summary: A scheduled emailed report can stop arriving right after you add or remove a column. The report fields are matched in our system, so a layout change stops delivery until we update the match. Email support with the field you changed and we will fix it.
Problem
A report that emails to you on a schedule stops arriving, and the change lines up with adding or removing a column on that report. For example, you added a column and the emailed report stopped coming the next day.
Cause
The emailed-report feature matches the report fields on our side to the report layout. When you add or remove a field, the layout changes and the match breaks, so the emailed delivery stops until we update it.
How to check: if the emails stopped right after you changed a report column or field, this is the cause.
Fix
- Confirm delivery stopped right after a column or field change on that report.
- Email support@shipstore.com. Say which field you added or removed and name the report, so we can update the field match and push the fix.
- Going forward, tell us before you add or remove a field on a report that emails on a schedule, so we can update the match with your change and delivery keeps working.
What you should see
The emailed report arrives again at the next scheduled send after we update the field match.