Summary: If a report by date does not return the shipments you expect, check the comparers on the date search rows. A date range needs Greater Than or Equal To for the start date and Less Than or Equal To for the end date.

Problem

You run a report for a date range, and it does not return the shipments you expect.

Cause

The date search rows use a text comparer such as Starts With or Ends With. Those comparers do not work for a date range.

Fix

  1. Open the report's search criteria.
  2. On the start date row, set Comparer to Greater Than or Equal To. On the end date row, set it to Less Than or Equal To. These are the defaults for a date field.
  3. Enter your dates and run the report again.
  4. If the report still finds nothing, email support@shipstore.com with the report name and the date range.

What you should see

The report returns the shipments in your date range. Reports reach back one year; older shipments are archived.

Related articles

  • Cannot load an order over one year old (archived orders)
  • A report fails when you run it over an older date range