Summary: For some destination countries Shipstore sends a paper Commercial Invoice on purpose, because those countries do not reliably accept electronic trade documents. Adding another country to that list is paid development work on your site.
Problem
You ship FedEx to certain countries and the Commercial Invoice (the customs paperwork that lists what is in the shipment and what it is worth) prints on paper instead of being sent to FedEx electronically. Shipments to other countries are sent electronically.
Cause
FedEx Electronic Trade Documents (ETD) sends the customs paperwork to FedEx electronically. Some countries do not accept it, or do not process it reliably, so Shipstore keeps a list of destination countries where electronic documents are turned off and a paper Commercial Invoice is used instead. That list is part of your site's setup, not a setting on screen.
How to check: ship to a different country. If that shipment sends the paperwork electronically, the first country is on the list and the paper invoice is expected.
Fix
- Check the destination country. If the Commercial Invoice prints on paper for that country, nothing is broken; that is how the country is set up.
- Print the paper Commercial Invoice and send it with the shipment.
- If you want another country added to the list, so it also gets a paper invoice, email support@shipstore.com with the country and the reason. This is a change to your site, so Shipstore quotes it and bills the work.
- When Shipstore confirms the change, ship a test shipment to that country and check that a paper Commercial Invoice prints and nothing is sent electronically.
What you should see
Shipments to a listed country print a paper Commercial Invoice. Shipments to other countries keep sending the paperwork electronically.
Related articles
- Commercial Invoice data Shipstore sends, and adding your order number
- How to Add Broker, Importer, and Exporter Information to a Commercial Invoice