An international order can fail with "Postal code required" even when the ship-to address has a valid postal code. The missing postal code is on the Importer of Record or the duties-and-taxes bill-to address. Add it to that Address Book record and reprocess.
Problem
An international shipment will not process and returns:
Postal code required
You may also see it worded as "a postal code is required." The ship-to address already has a valid postal code, and the error still appears.
Cause
The message is about a postal code missing on an address other than the ship-to. On the order, the Importer of Record (IOR) and the duties-and-taxes bill-to address had no postal code. Those values come from the source Address Book record. Because the ship-to postal code was there, the missing IOR and bill-to postal code was the real trigger, which makes the message look misleading.
Fix
- Confirm the ship-to address has a postal code, so you know the message is misleading.
- Open the other address roles on the international order, especially the Importer of Record and the duties-and-taxes bill-to.
- Find the address role that is missing a postal code and trace it to its source Address Book record.
- Add or correct the postal code on that Address Book record so the order picks up the complete address.
- Reprocess the order.
What you should see
- The international order processes with no "Postal code required" error.
- The Importer of Record and duties-and-taxes bill-to addresses show a postal code on the order.
Related articles
- How to Add Broker, Importer, and Exporter Information to a Commercial Invoice