Summary: Shipment and order notification emails do not go out when the email server login and the From address are different. Set the From address to match the email server login.

Problem

You set up shipment notifications (the recipient email is captured and a template is set), but the emails do not send, and you see an error that mentions the email template.

Cause

Shipstore signs in to your email server (SMTP, the service that sends email) with a login address. If the From address on the notification is different from that login address, the email server refuses the message. The login address and the From address have to match.

Fix

  1. Open the email / notification server settings.
  2. Compare the email server login (the username Shipstore signs in with) to the From address used on notifications.
  3. Set the From address to the same address as the email server login.
  4. Send a test order or notification and confirm it arrives.
  5. If you do not manage your email server settings, email support@shipstore.com and include the login address and the From address you want to use.

What you should see

A test order sends a notification email that is delivered, with no template or send error.

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