After you turn on the Packing module for a profile, orders can error or stop loading to ship until the pack stations are set up. The order load for a packing-enabled profile only returns orders tied to a correctly configured pack station. Add and configure the pack stations and the orders load and ship normally.
Problem
You turn on the Packing module for a profile and orders will not ship; the same error repeats on order after order. Turning the module off lets shipping work again.
Cause
When packing is on for a profile, the order load uses a different query that only returns orders tied to a correctly set-up pack station. If the pack stations are not set up, the orders you are trying to ship are not returned, so the profile errors with packing on but works with packing off.
How to check: shipping works with the Packing module off and errors with it on. That points to pack stations that are not set up.
Fix
- Confirm the symptom: orders error with the Packing module on and ship with it off.
- In the profile's packing configuration, add the pack stations and set each one up, one for each station your team ships from.
- Reload an example order on the packing-enabled profile and confirm it now appears and processes.
- If orders still do not appear with packing on, email support@shipstore.com with example order numbers and the profile name so support can review the packing setup.
What you should see
- With the Packing module on and pack stations set up, example orders load and ship without error.
- Turning packing on no longer blocks shipping.