Summary: Shipstore treats Puerto Rico as an international destination, so the international item details have to be filled in. Enter a commodity description for each item and process the order again.
Problem
An order to Puerto Rico will not process and you get this message:
Commodity description is required
The order looks like a normal domestic order otherwise.
Cause
Puerto Rico is a US territory, but customs treats a Puerto Rico shipment as international. International shipments need the item (commodity) details filled in, including a description of each item. When the description is blank, processing stops with Commodity description is required. Nothing is broken; the order is missing data.
Fix
- Open the Puerto Rico order and find the international item fields (International Options or Advanced Options, reached from the Edit control on the item or the shipment).
- Type a description of what each item is. Say what the item actually is, not just "goods" or "parts".
- Fill in the other required international fields for each item, such as country of origin, value, and quantity.
- Check that the destination Country is set to PR.
- Process the order again.
What you should see
The order prints a label and its customs paperwork, and the Commodity description is required message is gone.
Related articles
- A Puerto Rico shipment will not process
- A Puerto Rico order needs Duties and Taxes Terms set
- Puerto Rico Shipping