Refund Assist takes the hassle out of getting refunds for unused USPS® shipping labels. Instead of you having to track down and submit refund requests, you authorize Stamps.com to identify eligible labels and submit the requests to USPS on your behalf. You'll receive effortless refunds of up to 70% as credits to your account balance. Say goodbye to complicated refund processes — save time and money with Refund Assist.

How It Works

  • Refund assist reviews unused USPS labels and submits eligible refund requests on your behalf.

  • Labels qualify if printed but not received or scanned by USPS within twenty-one (21) days of the print date.

  • After labels are scheduled for a refund, customers have five days to exclude any they don’t want refunded.

  • Once Stamps.com initiates refunds with USPS, they take 1-4 weeks to process.

  • After processing, customers will receive 70% of their USPS-approved refund amount as a credit to their Stamps.com account balance.

Enable Refund Assist

Starting October 2025, Refund Assist will be automatically enabled for all customers.

To enable Refund Assist:

Online
PC Software

  1. Select Mail Settings on the Mail page.


  2. Go to Mail and select Refund Assist.


  3. Select Enable Now.


With Refund Assist enabled, you’ll receive daily email notifications informing you of any USPS labels eligible for refunds.

View Refund Assist Labels 

To view labels eligible for a refund or check the status of a label:

Online
PC Software

  1. Go to the History page, and select View Refund Assist Eligible Labels.


  2. Select the label you'd like to view to open your Refund Details.


  3. Select View Refund Details for more details.


Exclude Labels from Refund Assist

Disable Refund Assist