A new station can log into the Merchant app but still be missing from the Station dropdown on the Shipstore website. This happens when the Merchant app points at the wrong site, and the station is not yet added in Admin. Fix both and the station appears.

Problem

You set up a new station. It logs into the Merchant app fine, but it does not show in the Station dropdown on the Shipstore website, so you cannot pick it.

Cause

Two things keep a station out of the dropdown: the Merchant app is pointed at the wrong site in its settings file (settings.json), and the station is not yet added in the Admin Station list. Fix both and the station appears.

Fix

  1. On the new station, open the Merchant app settings file (settings.json). Check that it points to your Shipstore site. If it points somewhere else (for example, the public cloud site), correct it. If you are not sure of the correct address, email support@shipstore.com and ask for the site address the Merchant app should use.
  2. Restart the Merchant app and log in so it links to the correct site.
  3. In Shipstore, go to Administration > Stations and add or update the station for that site.
  4. Reload the website and check the Station dropdown.

What you should see

  • The station appears in the website Station dropdown and can be selected.
  • The Merchant app on that station is linked to the correct site.

Related articles

  • Set up the Merchant App on a new station