Summary: A Broker Info / Importer Business Rule copied onto a new profile (for example, a domestic hazmat profile) throws a shipping error because broker or importer data does not apply there. Remove the rule so the profile matches your working profile.
Problem
After you set up a new shipping profile, shipments on it fail with an error. A Broker Info (Importer) Business Rule on the profile is throwing it.
Cause
The Broker Info / Importer rule applies broker or importer data that is not valid for these shipments, so processing errors out. Your equivalent working profile has no such rule, which is why it ships fine.
How to check: compare the new profile's rules to the working profile that ships without the error.
Fix
- Find the Business Rule throwing the error on the new profile (the Broker Info / Importer rule).
- Compare the new profile's rules to the working profile that ships without the error.
- Remove or disable the broker or importer rule on the new profile so it matches the working profile.
- Reprocess the order and confirm it completes without the error.
What you should see
The order processes with no error after the broker or importer rule is removed. The profile's rules match the working profile.
Related articles
- Set the customs broker for international shipments
- Global Business Rule vs. Profile Business Rules