Knowledge Base

Administration Guide

Administration Guide

A carrier is missing or shows as unavailable
A global prompt rule keeps prompting on one profile
A rule prompt is missing on the shipping screen
A state-based rule does not fire on integration orders
A suite or building number in Address 3 does not print on the label
An option set in your OMS does not apply to the order in Shipstore
Auto-select a specialty service like Bound Printed Matter
Batches or imports stop: a Shipstore service is not running
Bill a third-party account by Customer Order number (CO#)
Blind ship: print a different sender on the label
Block a carrier on Collect terms with an error rule
BOL Ship From contact and phone keep coming back after you clear them
Broker Info rule throws an error on the wrong profile
Business rules disappeared after an update: what to do
Cannot close a job in a test site after the test database changed
Collect orders load with Terms set to Prepaid
Commercial Invoice needs company letterhead and a signature
Commercial Invoice shows the wrong party
Correct a Commercial Invoice after the shipment has processed
Country of Origin is wrong on integration orders
Custom packing slips: versions and line-item grouping
Customer Name rule not firing? Use an 'is' match, not regex
End of Day manifest emails stopped arriving
Everything slows down after adding a rate shop rule (rule loop)
FedEx Freight pallet label stopped printing (business rule)
FedEx One Rate markup rule does not remove the markup
Find your API key and build a TrackPackage request
Freight and markup show $0.00 on third-party shipments
How Business Rule precedence works (default, global, profile)
Integration order fails with a Bill To error (no state/province)
Integration orders land on the wrong profile (UDF switch)
International rateshop returns only one carrier (rule needs a UDF)
Keep one customer off a carrier using a rate shop rule
Label fails: a PO or value is too long for the Reference field
LTL commodity loads wrong, or delivery notification keeps applying
Markup percentage not applied (rule copies List to Markup)
New ship stations do not auto-switch profile after loads
Order will not rate or ship because an item quantity is 0
Order won't set the service for an imported Ship Via code
PO and CO numbers are blank after you change order systems
Preload the Description of Goods on international shipments
Premium service is rate shopped down to Ground
Prepaid shipment flips to Bill Consignee (invalid account number)
PreRate error: service "not set up on profile"
Print the LTL Bill of Lading automatically with a rule
Print the PO on the label using a Reference field
Profile rules don't apply on a manual order until you Rate
Profile switch rule errors when the new profile has no integration
Profile-switch test times out (Merchant app environment)
Quote ID missing on shipments sent to a third-party TMS
Rate markup or rate shop not applied: fix the rule Event
Reference 1 is missing on the label or blank after a batch import
Reference 2 is blank in Shipping History after shipping
Reprint from Shipment History fails with an unauthorized (401) error
Require an adult signature automatically with a business rule
Residential LTL will not process without a liftgate
Route to a carrier account by OMS ID and country
Run a profile-switch rule alongside another After Shipment Loads rule
Scale orders fail to rate before a profile switch: add a rate shop
Set the customs broker for international shipments
Set the phone number that prints on the label
Set the return shipment service in a business rule
Set up a profile for third-party (TPBILL) billing
Ship dangerous goods: IATA (air) and 49CFR (ground) papers
Shipment criteria options missing from the rule builder
Shipment total posts as 0 to the host or ERP system
Shipment will not rate: missing Ship To state or country
ShipStation orders stop loading with a 401 Unauthorized error
Some orders are in your host but never load into Shipstore
Stop 'Add Freight to COD' from turning itself back on
Stop international orders from rate shopping
Swap a carrier account on a profile without breaking your setup
Switch to a hazmat profile automatically with a child rule
The weight prompt appears twice, at rate and at ship
The wrong Return To address prints when a rule fires
Third-party (TPBILL) API order returns no label: add a Terms rule
Third-party billing rule does not fire because a UDF is empty
Tracking does not post back to your host after you ship
Two profiles share one carrier account: billing and shipments overlap
Update the integration connection after your host database moves servers
UPS shipments won't process when the Ship To phone is blank
Use more than one carrier account on one storefront
USPS "service not available" from a rule that rewrites Ship To
USPS will not rate when the Ship To Contact is blank
Warn on PO Box addresses with a business rule
Wrong or missing fields on a custom Bill of Lading (BOL)
A business rule shows the wrong on or off state when you re-open it
Account Settings Administration
Adding Amazon as a Carrier
Batch Templates Administration
Business rule fails: No address found for code
Carrier Administration
Create a New User
Defaults Administration
Email Administration
Integrations Administration
Label Mapping Administration
Map an incoming country code to the right one, for example UK to GB
Rateshopping
Recommended Server Specifications
Remove many old stations: there is no bulk delete or export
Report: Administration
Single Sign On
The Edit User screen hangs when you have a lot of profiles
The wrong carrier code goes back to your system after you ship
Translations Administration
User Administration