Summary: Shipstore treats Puerto Rico as its own Ship To country, not as a state. A business rule that lists only states will not run for a Puerto Rico shipment. Add Puerto Rico as a Ship To country in the rule.

Problem

A business rule works for your other shipments, for example a profile switch, but does not run when the shipment goes to Puerto Rico.

Cause

Puerto Rico has its own country designation in Shipstore, because some carriers treat it as international. A rule that checks only states does not match a Puerto Rico address.

Fix

  1. Open the business rule.
  2. Add a criterion for Ship To country Puerto Rico. Puerto Rico appears in the country list.
  3. Save the rule. If your warehouse or order system has matching routing logic, add Puerto Rico there too.

What you should see

The next Puerto Rico shipment runs the rule.

Related articles

  • A Puerto Rico shipment will not process