Summary: If your profile-level business rules disappear after a Shipstore update, this is a known issue that a patch corrects. Email support so we can confirm the patch and rebuild the missing rules. While rules are missing, orders can ship Ground instead of the service the rule would set.

Problem

Your profile-level business rules stop showing on the profiles that had them, sometimes on every profile. Third-party billing rules can be affected too. Because the rules are gone, orders skip that logic. For example, a package ships Ground instead of the carrier and service the rule would have chosen.

Cause

A Shipstore update dropped the profile-level rules. This is a problem on our side, not a mistake in your setup. We root-caused it, and a patch corrects it.

Fix

  1. Email support@shipstore.com. Tell us which profiles lost rules and about when the rules were last working.
  2. We confirm your environment has the patch that corrects this.
  3. We rebuild the missing profile-level rules from your earlier setup and check them against a known-good copy.
  4. Check that the rules are back and orders process correctly (for example, third-party billing works again and orders use the rule's service instead of Ground).
  5. If the rules disappear again after a later update, ask us to rebuild them as global rules so they last across updates.

What you should see

The expected rules are present again on each profile, and test orders process with the rules applied.

Related articles

  • Global Business Rule vs. Profile Business Rules