Summary: A rule prompt (for a PO, Reference, or CO number) may not show on the shipping screen even when the rule is set correctly. Refresh the shipping screen to reload the rules and bring the prompt back.
Problem
A profile used a few business rules that prompt for a PO number, a Reference, and a CO number on different events. One or more prompts did not appear on the shipping screen, and sometimes the rules did not run at all after the shipping screen opened.
Cause
The rules were set correctly, but the shipping screen had loaded an old copy of them, so a prompt did not appear until the screen reloaded. A separate problem, where prompts set on different events did not all appear, was fixed in a Shipstore update.
Fix
- Refresh (reload) the shipping screen so it pulls the latest rules and settings.
- Reopen the order and confirm the expected prompts (for example PO, Reference, CO) now appear.
- If prompts still do not all appear after a refresh, confirm the site is on the current version, because an update fixed a problem with prompts on different events.
If prompts still do not appear after that, email support@shipstore.com with the profile name and the event each prompt rule uses.
What you should see
All the prompts you set up appear when you ship an order under that profile, and they keep appearing on new orders without another refresh.
Related articles
- The weight prompt appears twice, at rate and at ship
- Shipment criteria options missing from the rule builder