Collect orders that load with Shipment Terms set to Prepaid get their Terms from the incoming order (integration or bridge) data. If the source sends Prepaid, or the payment-terms field is not mapped to Collect, the shipment loads as Prepaid. Fix the payment terms at the order source; Shipstore does not set the Terms on its own.

Problem

Collect orders sometimes load with Shipment Terms shown as Prepaid. The billing party can still be the customer, but the Terms field reads Prepaid. If you then pick a non-RTS carrier or service for the Collect load, you get an error that the service is not allowed (an RTS rule), and you have to set the order to Collect by hand.

Cause

Shipment Terms are filled from the incoming order data payment-terms field. If the order source sends Prepaid, or the payment-terms value is not mapped to Collect, the shipment loads as Prepaid even when it should be Collect. This is a data-mapping issue at the order source, not a value Shipstore makes up. When the behavior is hit and miss, it needs a data comparison using specific example orders.

Fix

  1. Open an affected order and compare the Shipment Terms field against the payment terms in the source order data.
  2. If the source shows Prepaid, or has no Collect mapping, correct the payment terms at the order source or in the integration mapping so Collect orders send Collect.
  3. For a one-off, set the Terms to Collect on the order in Shipstore before you process it.
  4. For Collect shipments, pick an RTS-eligible service so the RTS rule does not block it.
  5. If the source data is correct but the loaded Terms are still wrong, note specific example order numbers and email support@shipstore.com so support can compare the incoming data against the loaded shipment.

What you should see

The Shipment Terms on a loaded order match the payment terms in the source data, a Collect order that arrives with correct data loads as Collect, and a Collect shipment processes on an RTS-eligible service with no RTS error.

Related articles

  • Block a carrier on Collect terms with an error rule
  • Prepaid shipment flips to Bill Consignee (invalid account number)
  • Batch ships Prepaid instead of third-party billing