Problem

On international shipments, the Commercial Invoice (CI) does not show the correct party. Common versions:

  • The Importer section prints blank even though a business rule or manual entry set the Importer.
  • The Shipper/Exporter shows the Return To address instead of the Ship From / Origin on batch shipments.
  • The CI Reference field does not print.

Cause

The CI is built from a report template that decides which address feeds each party field. A blank Importer means the template version that shows the Importer was not deployed. An Exporter showing the Return To means the template is sourcing that field from the Return To instead of the Origin. The CI Reference comes from the Ref1 field (not Memo1), so a rule has to fill Ref1 for it to print. These are template and field-mapping matters, fixed in the template, not by a per-shipment setting.

Fix

  1. Confirm the exact symptom and an example international shipment: Importer blank, or Exporter/Shipper showing the Return To instead of the Ship From / Origin.
  2. To make the CI Reference print, populate the Ref1 field (for example with a business rule); confirm it is Ref1, not Memo1.
  3. Email support@shipstore.com and include your example, and ask to have the CI template redeployed so the Importer shows and the Exporter uses the Origin rather than the Return To.
  4. After support confirms, reprocess a test international shipment and check the CI before running the batch.

What you should see

A processed international shipment shows the Importer, the Shipper/Exporter reflects the Ship From / Origin, and the CI Reference prints the value from Ref1.

Related articles

See also: "Commercial Invoice prints without the Importer of Record email" and "How to Add Broker, Importer, and Exporter Information to a Commercial Invoice."