Shipstore cannot edit a Commercial Invoice (CI) after the shipment has processed. The CI is built at processing time from the shipment data and the CI template. To correct one after the fact, reprint it and fix the copy.
Before you start
Shipstore builds the Commercial Invoice when the shipment processes, from the shipment data and the CI template. There is no way to edit the finished CI inside Shipstore, so you correct it on a reprinted copy.
Steps
- In Shipment History, find the processed shipment and reprint the Commercial Invoice.
- To fix it on a computer, open the reprinted CI in a PDF editor, make the change, and save the corrected PDF.
- If you do not have a PDF editor, reprint the CI, correct the field by hand (or white it out and rewrite it), and scan the corrected copy.
- Give the corrected Commercial Invoice to the carrier or broker as needed.
- To stop it happening again, fix the source order data or the CI template before you process future shipments.
What you should see
- The corrected Commercial Invoice shows the right value and can be sent to the carrier.
- Future shipments build the CI correctly once the source data or template is fixed.
Related articles
- How to Add Broker, Importer, and Exporter Information to a Commercial Invoice