Summary
Packing slips in Shipstore are custom documents built from a report template and query, so both the layout and how line items group come from that report logic. Building custom versions is billable work, and content problems such as line items grouping incorrectly are corrected by support in the query.
Before you start
- The versions you need and the profile they apply to.
- If you want it triggered automatically, the rule to use (for example auto-print by carrier).
Steps
- For a new custom packing slip: decide the versions, the profile scope, and the trigger (for example a business rule by carrier). Email support@shipstore.com and include those details. This is a billable customization; get the estimate approved before work begins.
- For incorrect line-item grouping (matching items combined into one line, or consolidated order numbers merged): email support@shipstore.com and include an example order so support can adjust the packing slip's grouping so matching items show separately while consolidated shipments still combine correctly.
- After support confirms, reprint the packing slip from Print Documents on the shipment and check the line items, quantities, and order numbers.
What you should see
The custom packing slip prints for the intended profile (and auto-prints if configured), matching line items show as separate lines with correct quantities, and consolidated shipments still show all items and order numbers.
Related articles
See also: "Print the PO on the label using a Reference field" and "Label Mapping Administration."