End of Day (EOD) manifest emails stop arriving when the business rule that emails the manifest has been removed. The manifest still generates; only the email stops. Check that the emailing rule still exists and re-add it.

Problem

You stopped getting the End of Day (EOD) manifest emails. The manifest still generates, but the email does not arrive.

Cause

The business rule that emails the EOD manifest was removed, so nothing is sent when EOD runs. Only the email delivery stops; the manifest still generates. Re-adding the rule fixes it.

Fix

  1. Confirm the EOD manifest still generates, so you know the problem is only the email, not the manifest.
  2. Open your business rules and look for the rule that emails the EOD manifest.
  3. If it is missing, re-add the emailing rule with the same event and recipient list as before.
  4. If the rule is there but not sending, check its conditions and the recipient email address.
  5. Run EOD (or wait for the scheduled run) and confirm the manifest email arrives.

What you should see

  • The next EOD run emails the manifest to the right people.
  • The emailing business rule is present in your rules.