Summary: Freight and markup show $0.00 for third-party-billed shipments because the carrier does not return a rate to the shipper. If a group of shipments shows $0.00 unexpectedly, a third-party billing rule is usually applying to them.
Problem
In billing or a report, a group of shipments shows $0.00 for freight and markup, and only some of them were invoiced by the carrier.
Cause
When a shipment is billed third party, the carrier does not send a rate back to you, so there is nothing to show and it reads $0.00. A third-party billing Business Rule on the profile can route orders to third-party billing without you realizing, which is why those rates show $0.00.
How to check: confirm whether the affected shipments were billed third party, then check the profile for a third-party billing rule.
Fix
- Confirm whether the affected shipments were billed third party.
- Check the profile for a Business Rule that sets third-party billing. This is usually the source.
- Know that third-party rates are not returned, so $0.00 is expected on those shipments.
- If those shipments should have billed to your own account instead, adjust or remove the third-party billing rule, then reprocess future orders.
What you should see
The shipments in question are confirmed as third-party billed. Prepaid or account-billed shipments show a rate; third-party ones show $0.00.
Related articles
- Bill a third-party account by Customer Order number (CO#)
- Set up a profile for third-party (TPBILL) billing