Orders show in your host system but never appear in Shipstore, and there is no error. Usually one line item comes back blank from the host, which stops the whole order from loading. Find and fix that item's data.

Problem

Orders that you can see in your host system do not show up in Shipstore, and there is no error on the shipping floor. You simply cannot recall the order in Shipstore.

Cause

One or more line items on the order come back blank, or with no data, from the host when Shipstore asks for the item details (for example an item with no artwork or detail record). That blank response stops the order from finishing, so Shipstore never builds it and it is silently missing.

How to check

In the integration log, find where the order file arrives (a "ReadFile" entry) and confirm there is no further processing for that order number after it.

Fix

  1. Confirm the order exists and is in the correct status in your host, and note the order number.
  2. In the integration log, find the "ReadFile" entry for the order and confirm nothing processes after it.
  3. Find the line item whose data comes back blank (often a promotional or static item with no detail record).
  4. Have your host fill in or correct that item's data so it returns a valid response.
  5. Load the order again and confirm it now builds in Shipstore.
  6. If every item looks correct in the host but the order still will not load, email support@shipstore.com with your company name and the order number.

What you should see

The missing orders load and can be recalled for fulfillment, and the log shows full processing after the "ReadFile" entry.