Summary: The phone number on a label comes from the shipment's Ship To or profile data, so editing one order does not hold. Use a business rule to set the phone number for a carrier or service across all orders.

Before you start

You need admin access to Business Rules. Decide the scope first: one service, or a whole carrier.

Steps

  1. Decide the scope: a single service, or all shipments for a carrier.
  2. Add a Business Rule that sets the phone number for that scope.
  3. To cover a whole carrier instead of one service, leave out the specific-service check so the rule applies to all of that carrier.
  4. Save the rule and process a test shipment.
  5. Check that the label shows the phone number you set.

What you should see

A new label for that carrier or service shows the phone number you set, with no per-order edit. Changing the rule value changes the printed phone.

Related articles

  • Business Rules