A shipment's cost or total can post back to your host or ERP as 0. This happens when a business rule on the shipping profile zeroes the total before it is sent back. An Admin can edit or remove that rule so the correct total posts.

Problem

A shipment's cost or total posts back to your host or ERP system as 0, while the shipment processes normally in Shipstore and the label is correct. Only the value sent back to the host is wrong.

Cause

A business rule on the shipping profile is setting the total to 0 before Shipstore sends the value back to the host. Because it is a profile business rule, an Admin can edit it.

How to check: the total is correct in Shipstore but posts to the host as 0.

Fix

  1. Reprocess a shipment and confirm the total is correct in Shipstore but posts to the host as 0.
  2. Open the shipping profile used for those shipments and review its business rules.
  3. Find the rule that sets or overwrites the total (cost) to 0.
  4. As an Admin, edit the rule so it no longer zeroes the total, or remove the rule if it is not needed.
  5. Reprocess a shipment and confirm the correct total posts back to the host.

What you should see

  • A new shipment posts its real cost or total to the host, not 0.
  • The profile no longer has a rule that zeroes the total.