A shipment can fail to rate or ship when the destination (Ship To) address is missing its state or country, or when those values landed in the wrong field.

Problem

A shipment will not rate or ship. Depending on the carrier you see a serialization error, or:

Missing Ship To State and Country

The address can look complete, but the state or country is blank, or the City, State, and ZIP were packed into Address Line 2.

Cause

Shipstore needs a complete Ship To address, including state and country, to build the carrier request. When either is blank, the request cannot be built and the carrier call fails. When a host or WMS puts City, State, and ZIP into Address Line 2, the separate state and country fields stay empty and cause the same failure. The gap is in the order data, not the carrier account.

Fix

  1. Open the failing order and look at the Ship To address. Check whether State and Country are filled in.
  2. If either is blank, enter the correct state and country on the order and reprocess.
  3. If City, State, or ZIP appear inside Address Line 2, move each value into its own field, then reprocess.
  4. For orders fed from a host or WMS, correct the source mapping so state and country are sent in their own fields on every order, not packed into an address line.
  5. Confirm the country and postal code match the state (for example a US ZIP with the matching state).

What you should see

The Ship To address shows a state and country in their own fields, and the order rates and prints a label with no serialization or "Missing Ship To State and Country" error.

Related

Integration order fails with a Bill To error (no state or province).