Two profiles share one carrier account: billing and shipments overlap

Summary: If two profiles use the same carrier account number, the carrier bills both profiles to that one account and the charges combine on one invoice. Give each profile its own carrier account so billing and per-customer reporting stay separate.

Problem

You run more than one customer or location profile in Shipstore. The customers say they can see each other's shipments, or the carrier invoice combines both customers' charges, so you cannot bill them separately.

Cause

The profiles use the same carrier account number, so the carrier bills every shipment from those profiles to that one account and combines the charges on one invoice. Reports follow the profile, so each profile's report is usually correct on its own. The overlap is the shared carrier account, not the report data.

How to check: in Administration > Carriers, look at the carrier account number on each profile. If two profiles show the same account number, they bill together.

Fix

Have each user do a hard refresh (Ctrl+Shift+R) and re-run each per-customer report for the date range. A per-profile report should show only that profile's shipments.
Go to Administration > Carriers and check the carrier account number applied to each profile.
Register or add a separate carrier account for each customer.
Apply the correct account to each profile so each customer bills to its own account.
For charges already invoiced on the shared account, run a custom report filtered by profile and date range to split them out by customer.

What you should see

On the next invoice, each profile's shipments bill to its own carrier account, and each per-customer report shows only that customer's shipments.

Carrier Administration

Knowledge Base